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Globalization and instant access to information,products and services have changed the way customer conduct business - old business models no longer work. Today’s competitive environment leaves no room for error. Any service provider firm should delight their customers and always look for new ways to exceed their expectation. Six Sigma is not a secret society, a slogan or a cliche.
Six Sigma is a highly disciplined process that helps companies focus on developing and delivering near-perfect products and services. Why “Sigma”? The word is a statistical term that measures how far a given process deviates from perfection. The centeral idea behind Six Sigma is that if you can measure how many “defects” you have in a process, you can systematically figure out how to eliminate them and get as close to “zero” defects as possible.
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