Dear Guest Egyptian Magazine
February 9, 2010 share
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DG

Mövenpcik Resort Aswan welcomes the Egyptian National Team for Football

The Mövenpick Resort Aswan welcomed recently the Egyptian National Team for football prior their scheduled next match with the Algerian counterpart. During their stay, the hotel management made sure to provide the team with the needed privacy and other arrangements which contributed to the success of their stay. The players and the technical crew of the National Team thanked the hotel management for the excellent services and arrangement they have experienced at the hotel. Seen in the photo: Ahmed Barakat and other hotel members with the National football team.

 

DG

Jaz Hotels, Resorts & Cruises Wins Six Gold Awards

Thomson Holidays, the leading UK tour operator awarded six of Jaz Hotels, Resorts and Cruises properties the Gold award. Thomson Holidays introduced these awards as an acknowledgment of the top hotels that provide exceptional quality holidays and customer service. These awards are based on the customer satisfaction and the opinion expressed by the guests carried out by Thomson clients throughout the year in various accommodation facilities all over the world. The awarded Hotels are Jaz Mirabel Park & Iberotel Palace in Sharm el Sheikh, Iberotel Coraya & Iberotel Lamaya in Marsa Alam, Iberotel Dahabeya in Dahab and Iberotel Makadi Saraya Resort in Madinat Makadi. The picture shows, from left ;Tim Williamson, Head of Customer Operation, Ibrahim Redwan,General Manager Iberotel Palace,Reem Makram, Group Director of Sales & Marketing, Dermot Blastland,Managing Director TUI Uk and Ireland , Jez Clark, General Manager Contracting, during the award Ceremony.


 

DG

Third JW Marriott-branded property opens in Thailand

Thailand’s third JW Marriott-branded property opened on November 1, 2009 in Phang Nga province under a long-term management agreement between Marriott International (NYSE:MAR) and Cherfah Company Ltd. The 298-room JW Marriott Khao Lak Resort & Spa is located on a lushly-landscaped site along a one kilometer stretch of pristine Khuk Khak Beach. It is one of only two internationallybranded luxury resorts in the market. Its guest rooms are arranged in four main primary wings, perpendicular to the beach and provide spectacular views of the resort’s two sprawling lagoonlike swimming pool areas and grounds. Phuket International Airport, which serves 17 international destinations with nonstop service daily, is an hour’s drive away. 298-room JW Marriott Khao Lak Resort & Spa is located in Phang Nga Province north of Phuket on Andaman Sea.

 

DG

Jaz Minerva to set sail in December

Travcotels, Travco Group’s Nile Cruise Company officially announced the launching of the 5 stars Deluxe Jaz Minerva set to sail on December 25th offering an ideal refuge for relaxation providing a wide array of services. This ship creates the perfect atmosphere and a comfortable home base to explore the route the Pharos would have taken in their stately processions along the Nile from Luxor to Aswan. Jaz Minerva offers luxurious cabins, mouth-watering cuisine and a variety of entrainment and recreation onboard. Jaz Minerva contains 75 double cabins and 2 suites, round-the-clock reception service as well as internet facilities, international telephone and fax, gift shop, laundry service in addition to meeting space if the ship is fully chartered.


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About Dear Guest (DG)

Dear Guest (DG) Company - Egyptian Magazine successfully released its Business & Life Style Egyptian magazine in 2002 which have clearly & rapidly found its way to be one of the best Egyptian English magazine in the market. In addition of the normal coverage and articles that all other Egyptian magazines in the market present, DGmagazine focuses on all customer service related issues through its main chapters such as, Egyptian Mystery shopping chapter, Enrich your Knowledge and all marketing & customer services articles within the Egyptian market all in one magazine.
DG Magazine also interviews executives through our executive of the month chapter, lady of the month chapter, even further by focusing on either an industry or an organization in terms of customer satisfaction in the Egyptian market.


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Customer Service and Training (CS&T) Company has successfully obtained a membership in the reputable Mystery Shopping Provider Association (MSPA). Achieving membership of this highly regarded association is the fruition of years of successful hard work. The continuing success of the Mystery Shopping service is highly dependent on ethics, which CS&T have effectively maintained throughout. Mystery shopping is a fairly new service in Egypt. Many companies use this service abroad to improve and maintain their ...

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I have received several mails and friends' questions about the reason behind the (Dear Guest name). Simply, any one of us is a guest, whether for a few minutes buying grocery at the super market, a few hours on board a flight, a few days in a fancy hotel for a long waited vacation, a lifetime commitment with your bank or mobile operator or even reading a magazine as such, your expectations of the quality of service should not be compromised, so I came to the conclusion that every one on earth is a guest or on the other meaning customer being served by some one else.

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بالعربى...


أزمة مباراه .....فلتكن البداية.....

نعم كانت مجرد مباراة كرة قدم ، و أقصد هنا بالطبع مباراة مصر و الجزائر المشئومة التى أقيمت مؤخراً فى السودان لتحديد الفريق الافريقى الخامس الذى سيلعب فى مونديال 2010 لجنوب أفريقيا ، و أكرر انها كانت مجرد مباراه و لكن الاحداث المصاحبة قبل و بعد المباراه كانت و مازالت تعنى الكثير و اثبتت الكثير الذى يجب ألا يمر مرور الكرام. فإحدى حسنات تلك الاحداث انها أوضحت لنا جميعا مدى عشق هذا الشعب لهذا البلد، .. نعم نجد من يسب مصر و ينتقد حكومتها و آخر يراهم فاسدون و آخر يريد تركها و آخر تضيق به الدنيا و يقل رزقه فيها إلخ إلخ ..



 
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